Use of AI and Chatbots

Use of AI and Chatbots

Keeping up with changes in regulations and guidance can be a difficult task for a new compliance professional, especially in smaller institutions that don’t have a large compliance department. It can be difficult reading through new regulations and guidance to figure...
Elements of a Complaints Management Program

Elements of a Complaints Management Program

You’re a new Compliance Officer and you run the Consumer Regulatory Compliance department of a small-to-midsized financial institution in the U.S. You’ve recently inherited some findings about the institution’s Complaints Management Program. This came about because...